TREC Global - Call Center Philippines

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[ Visit Site ] TREC Global provides a wide range of Inbound and Outbound Call Center and BPO solutions. TREC Global is headquartered in the U.S. and operates world-class Global Delivery Centers in Manila, Philippines. TREC’s track record of success is due to the high quality of our people with "world-class" English skills, highly developed processes which address every aspect of delivering a superior customer contact experience, and the depth of experience in understanding your requirements and translating them into high value solutions.

Being the third largest English speaking nation in the world and having a strong affinity for U.S. culture has positioned the Philippines as the destination of choice for customer contact and BPO services, due to its ample supply of English speaking, computer and Internet-savvy college graduates who view contact center work as a career. Combine the high quality resources with the economics of the labor rates and you have solutions that must be considered as a viable option for achieving your organization’s goals.

Our inbound services include: Customer Service, Technical Support Help Desk, Product Support, Consumer/Medical Product Reporting, Recruiting and Candidate Qualifying, Order Entry and Processing, Service Renewals, Up Selling, Email, Web Chat, Consumer Response, Interactive Voice Response, IVR, Dealer Locators, Toll Free Response, Direct Mail Response, TV Response, Print Media Response, Website Response, Seminar Registration, Inquiry Handling, Product Information, Sales Lead Qualification, and Sales Screening

Our outbound services include: Market Intelligence, Database Confirmation, Political Polling, Direct Mail Follow-up, Lead Generation/Qualification, Seminar Population, Debt Collection, Info & Literature Fulfillment, Appointment Scheduling, Surveys, and Customer Satisfaction Research.

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