ContactCenterWorld.com - Web Chat Internet-based technical support, UK & Canada

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[ Visit Site ] ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. We currently have over 80,000 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on our site is what draws 7,500 unique users to us every day.

Web Chat is a stand-alone product for Internet-based technical support and any other live communication over the Web. This provides a very low-cost customer support option for e-commerce businesses. The service will be on Eagle's hosted platform and does not require customers to purchase additional hardware or software. There is no minimum on the number of seats as subscriptions are based on usage rates. Furthermore, a single agent can support multiple callers or talk sessions at the same time with multiple 'callers' in Queue waiting for operator and with average hold time notification to callers.

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