Soffront - Multi Channel Contact Center California

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[ Visit Site ] Soffront Software Inc., a pioneer in the CRM market since 1992, offers an end-to-end CRM solution. Soffront Contact Center is an IP based contact center that enables you to provide service through multiple channels:
* Telephone
* Voice chat (Voice Over IP)
* Web chat
* Email

With Soffront Customer Contact Center, agents make/receive phone calls using a multi-media computer (connected to the internet) and a headset. Your customers call a regular phone number, as usual, and will not even know that the call is received on a computer! Handle up to 23 incoming calls simultaneously using a single T1 line. Support hundreds of agents with multiple T1 lines.

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