Lucent Technologies - Contact Center Solution provides Web Chat, Co-browsing, VoIP

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[ Visit Site ] Lucent Technologies offers ClientCare™ Contact Center Enterprise Edition (EE), a network-based contact center solution that enables enterprises to tap into the massive switching fabric of the public telephone network and provide true network-to-agent, skills-based routing as well as next-generation contact center capabilities.

ClientCare Contact Center EE enables corporations to reduce contact center costs, increase efficiencies and improve customer care. It supports multi-channel customer interactions via telephone, e-mail, Web chat, co-browse and Voice-over-Internet Protocol (VoIP) - in one centralized platform. Due to its unique carrier network interface architecture and switch-independent platform, corporations no longer need to duplicate and integrate hardware and software at each location, or provide private trunking between locations in order to manage and unify all their contact centers.

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