Contactual - CRM contact center with Web Chat & Co-Browse, California

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[ Visit Site ] Contactual CRM contact center is built from the ground up as a total solution for managing contacts and improving customer relationships. Fully integrated contact and case management with communication channels ensure that every customer contact-from phone, email, and Web-is presented in a unified view. Combined with a consolidated contact routing, queuing, and tracking system, companies have everything they need to deliver consistent, end-to-end service.

The Total Solution provides all four communication channels in one easy-to-use, unified interface.

* Telephone (PSTN or VoIP)
* Email
* Web Chat and Co-Browse
* Self-Service

Contactual (formerly White Pajama) is based in San Mateo, California.

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