Soffront - Knowledge Management California

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[ Visit Site ] Soffront Contact Center is an IP based contact center that enables you to provide service through multiple channels:
* Telephone
* Voice chat (Voice Over IP)
* Web chat
* Email

Soffront Multi-Channel Contact Center integrates with Soffront Knowledge Management, Soffront Email Response, Soffront Web Tickets and Soffront Customer Helpdesk. Provide web based self-service using Soffront Knowledge Management. Route incomings emails to the right agent and automatically send results from the knowledgebase, using Soffront Email Response. Submit a ticket from the Website and edit account profile information, using Soffront Web Tickets. Start a chat or voice conversation, using Soffront Multi-Channel Contact Center. Use Soffront Customer Helpdesk to work the ticket through the support process, manage account/contact information and ensure nothing slips through the cracks.

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