KANA - Service Resolution Management USA

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[ Visit Site ] Founded in 1996, KANA provides the industry's leading solutions for Service Resolution Management (SRM) to the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs, and increase revenues. Built on the industry’s most advanced Web architecture, KANA’s comprehensive suite of SRM solutions enable enterprises to transform their customer service operations and resolve inquiries faster and more accurately across multiple channels.

KANA IQ offers an unparalleled opportunity to reduce service resolution time, agent training costs and turnover while increasing the quality of service. KANA IQ provides agents with a unified interface for accessing solution knowledge and guides them through the resolution process with search and retrieval techniques that go far beyond the standard search. With this automated, structured guidance, all agents can rapidly diagnose and answer customer questions—even through new product introductions, policy and procedures changes, mergers and the addition of new information systems.

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