Argontech Global - Offshore Call Center Services, Inbound & Outbound Cebu, Philippines

main » Call Center Outsourcing » Offshore Call Centers

[ Visit Site ] Argontech Global (Cebu, Philippines & USA locations) delivers a reliable performance driven telephone support operation to serve clients in many industries by deploying state of the art CATI, ACD, IVR, and CTI technologies. The Argontech Global quality assurance team is focused on building consistent service standards and delivering your business objectives. We are ideally located in an offshore location which can allow your business to both tap into top offshore talent and cut operating expenses.

Inbound Customer Care
Customer care solutions must cater to the specific needs of your business and customers. Our representatives provide friendly, personalized assistance for customer inquiries regarding service, billing, sales, and general questions. Our agents are experienced with assisting customers from many different industries and backgrounds, including: finance, insurance, retail, banking, real estate, government, law enforcement, and non-profit organizations.

* Call Center ACD, IVR, CTI, and CATI technology
* Providing complete CRM call center solutions, inbound, and outbound
* High performance customer service and selling (direct and up-selling)
* Courteous customer care and billing services
* Benefit from top talent in the Philippines
* Cut costs dramatically by sourcing offshore

Outbound Customer Acquisition
Argontech has the technology and highly trained agents to make your customer acquisition campaign successful. A dedicated agent is assigned to each account as a key point of contact to assure executional objectives are met on budget, and on time. Calls are recorded, and clients have unlimited access to review call quality. Additionally, we internally review calls, and train agents to handle each call based on the specifications, and needs of the client organization.

* Call Center ACD, IVR, CTI, and CATI technology
* Inbound and outbound customer acquisition services
* High performance customer service and selling (direct and up-selling)
* Benefit from top talent in the Philippines
* Cut costs dramatically by sourcing offshore

Customer Research
Argontech Global can help you evaluate which issues are most critical to clients as well as the best course of action to respond to your customers' needs. We can help add expertise and responsiveness to your field research studies, as well as assist your organization in making more informed decisions.

* High quality customer research
* Reporting based on your specifications
* Benefit from top talent in the Philippines
* Cut costs dramatically by sourcing offshore

Help Desk Solutions
Argontech Global is positioned to provide cost effective help desk solutions based on our expertise and experience supporting managed services providers and their clients. By utilizing successful real world standard operating procedures and support solutions, Argontech Global has the capabilities to improve the scalability and efficiency of our clients support offerings. We enable firms to provide help desk support and enhanced infrastructure management capabilities including monitoring, notification and escalation services for mission critical environments without the burden of investing in and managing a call center operation.

* CRM and ERP applications (Oracle, Siebel, PeopleSoft, SAP and many others)
* Infrastructure management including monitoring, notification and escalation
* Proprietary Web based applications and services
* System administration capabilities
* Advanced data services
* E-Mail customer support & SMTP server setup

IT Enabled Services
Argontech offers IT enabled services including insurance claims, back-office accounting, medical transcription, and credit card processing. We recognize the importance of these multi-billion dollar industries. Hence, we will customize our solution to your business, government agency, or non-profit organization. Some benefits of Argontech Global's IT enabled services:

* High performance, industry specific ITES services
* Insurance claims, back-office accounting
* Medical transcription, credit card processing
* Customized reporting, based on your KPIs
* Benefit from top talent in the Philippines
* Cut costs dramatically by sourcing offshore

Outsourced Dedicated Information Technology Employees
Outsource IT Professionals through Argontech Global. Find professional and experienced programmers, technicians, network engineers and web developers at reasonable prices. Get the ITES-BPO dedicated support you need at a price that wont break your budget, by hour or by project.

* Application Servers: J2EE: Java WebStart, BEA WebLogic, .Net, COM+, IIS
* Databases: Oracle, Microsoft SQL Server, InterBase, MySQL
* Programming Tools: ERwin, ER/Studio, Rational, RUP, Revision Control Systems
* Programming languages: C/C++, Java, VB, SQL, DHTML/XML, PHP, PERL
* Protocols: TCP/IP, FTP, HTTP, SNMP, ICMP, ARP, Telnet and SSH
* Technologies: MFC, ADO/OLEDB/ODBC, DAO, JSP/ASP, Java Beans, Servlets, SSL
* Web Developing: CSS, layouts, templates, Flash, art, optimize images, logos

Offshore Dedicated Employees
Most governments, agencies, businesses, and non-profit organizations employ remote dedicated employees to perform back-office functions. As demands on businesses increase from offshore competition, the need is growing for remote dedicated employees. By sourcing an assistant from India or the Philippines you can benefit from a large talent pool and lower offshore costs.

* Get Employees with the right skill sets
* Greatly Reduce Your risk with flat fee expenses
* Employees are trained to act as a virtual extension of your staff
* Utmost care is given to your privacy
* Employees operate based on hours you set
* Benefit from top talent in the Philippines
* Cut costs dramatically by sourcing offshore

Outsourcing Research | Outsourcing Site Rank | Terms and Conditions | Privacy Policy | Site Map