eSCL Global - Voice/Web Based Inbound and Outbound Services Globally

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[ Visit Site ] eSCL Global is a world-class international BPO catering to the US, UK as well as Australian organizations. We have our own call center in India with a capacity of 72 seats expandable to 500 seats.

We have expertise in the field of voice/Web based in-bound and out-bound services. We are your partners in customer care and in the provision of customer centric solutions.

The services that we offer include:

- Leasing our infrastructure
- Customer care services
- Live chat support
- Telemarketing
- Debt recovery services

The technology that we use includes:

- Predictive dialer
- VoIP media gateway
- Database management server supported by SQL Server
- Industrial CTI server with voice log and binaural dial pads
- Dedicated premium 1:1 bandwidth
- Power redundancy with hot back-up
- System redundancy with hot standby
- Alternative PSTN backup

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